Impact Factory - Reddick Associates Creating Customer Experiences I am a customer experience expert; helping organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so I love sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. I am the Managing Partner of Impact Factory & Reddick Associates, a customer experience research and consulting firm that helps organizations become more customer-centric. My goal is simple: accelerate the path to delighting customers. Leaders, Corporations, Small Businesses and Organizations Ellen Reddick Call me for a free introductory consultation.